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Saturday, March 17, 2012
Logitech MK710 Wireless Desktop Mouse and Keyboard Combo (920-002416)
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Logitech MK710 Wireless Desktop Mouse and Keyboard Combo (920-002416)
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|| Product Brand : Logitech || || Model : 920-002416 ||
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Customer Review :
Unstoppable Customer Service, Outstanding Product : Logitech MK710 Wireless Desktop Mouse and Keyboard Combo (920-002416)
I had owned the predecessor model, the LX 710 Mouse Keyboard Combo for about 4 years, when my 2 year old kid lost the battery cover on the mouse. I contacted Logitech, about getting a replacement cover. They informed me there were no longer any spare parts for that model, but that if my product was purchased within the past 5 years they would replace it under warranty. I emailed them back and told them, "I would love to claim the warranty, but I don't think a kid losing the cover is included." To my amazement, the company emailed me back a prepaid UPS pickup label to send in my keyboard and mouse for a free replacement. I wondered if I should take the company up on this warranty claim, as I still didn't feel like I qualified. Then one day, as I was still trying to decide if sending it back was the right thing to do, I saw on my doorstep a brand new MK 710! I had not even sent mine back and they had sent me a new one. I am truly blown away by the customer service of this company, it is unstoppable! By the way, I love the MK 710. It is super comfortable, stylish, and works flawlessly. A+ Logitech for an excellent product and customer service beyond words!